All the little questions you have, with little easy answers
I HAVEN'T RECEIVED MY PACKAGE? HOW CAN I FIND OUT HOW FAR AWAY IT IS?
International orders can be checked here
with your tracking code sent to you via email.
MADE TO ORDER
WHAT HAPPENS IF I ORDER ONE ITEM FROM STOCK AND ONE MADE TO ORDER?
Not to worry, we will send these out separately so each get to you as fast as they can.
SENT WRONG ORDER
WHAT HAPPENS IF I ONLY RECEIVED HALF MY ORDER OR IF SOMETHING WASN'T RIGHT?
If you do happen to receive the wrong item or something is missing please let us know straight away! We will get the correct item sent(s) out to you ASAP and will include a returns courier bag if required so you can send the wrong item back to us at our expense.
We want to see you fall in love with your purchase. If something isn't to love you can return any stocked item within 30 days. This can be in the form of a full refund or store credit.
If it was a custom order, such as odd size or engraved item, this is subject to what the item was. We cannot guarantee a full refund, however we will provide store credit at the least.
A bit of a designer yourself? Awesome! We are keen to bring your ideas to like.
Check out here for more details on this
Ring sizes can vary dramatically. We are happy to make to any size. Sometimes this can carry an additional cost, but we will always let you know before you proceed. Check out our sizing info here
If you want a certain chain length feel discuss this with us at email@example.com
If you want an item engraved feel discuss this with us at firstname.lastname@example.org
Buying for someone special? Ain't you a gem. Just pop the details in the 'Notes' at the online checkout and we will be happy to help wrap this up free of charge in brown paper with string and note attached. What's more, we will keep the cost & details of your delivery private.
If you've already bought the item, let us know via an email to
email@example.com including your order number and we adjust the delivery and wrapping details.
Still have a question? Just email firstname.lastname@example.org. We aim to get back to you within 12hrs